Mariana Henriques

Mariana Henriques is an IT Service Management Team Leader at Euronext, contributing to the management of IT processes, handling operational resource planning, and analyzing IT-related issues. Responsibilities include maintaining supporting documentation, generating customer reports, and ensuring Service Level Agreement compliance. Previously, Mariana served as a Problem Manager, focusing on problem resolution and incident management, and as a Continual Service Improvement Analyst, recommending process improvements. Mariana holds a Master's degree in Information Science from Faculdade de Engenharia da Universidade do Porto and a Bachelor's degree in Information Science from Universidade do Porto. Additionally, Mariana completed a Bachelor's Curricular Internship at Wecul, which involved exploring the application of the General Data Protection Regulation in libraries.