Gabriel Douteaud

Gabriel Douteaud serves as the Group Head of Customer Care at Europcar Mobility Group, overseeing international customer service operations across 15 countries and managing a significant budget of approximately €30 million. With a track record in customer relations strategy, performance management, and integration of entities, Gabriel has successfully restructured customer care activities and enhanced operational efficiency. Prior experience includes a role as Senior Consultant at Colorado Groupe, where Gabriel focused on strategy, marketing, and customer experience across various industries. Earlier career highlights include positions at Coca-Cola European Partners and Havas Group, contributing to marketing strategies and operational projects. Gabriel holds a degree from IÉSEG School of Management and has additional educational experience from Özyeğin University.