Ilenia Vidili

Ilenia Vidili is a distinguished customer-centricity advisor, keynote speaker, and author, currently serving as a Customer Centricity Advisor & Trainer and professional speaker since June 2018. Ilenia is recognized for assisting companies in navigating challenges related to customer satisfaction and engagement. As the author of "Journey to Centricity," Ilenia provides a roadmap for business transformation towards customer-centric practices. Additionally, Ilenia has created courses for LinkedIn Learning, sharing insights on customer loyalty and sustainable growth, and serves on the Advisory Council for Harvard Business Review, contributing to critical business discussions. Ilenia is also a member of European Women on Boards, advocating for gender equality in corporate decision-making. Previous experience includes roles as a guest lecturer, contributing author for various publications, and marketing management in the investment fund and agricultural sectors. Ilenia holds a BA (Hons) First Class in International Business Strategies from Anglia Ruskin University and completed a course in Rhetoric at Harvard University in 2023.