Lalith Narayana

Lalith Narayana currently serves as Team Lead - Experience at Even, where responsibilities include leading a team, enhancing customer satisfaction scores, and collaborating on user experience optimization for a health-tech app with over 200,000 active members. Prior experience includes roles as Customer Experience Manager II and Customer Experience Manager at Even, focusing on user retention, team training, and technical issue resolution. At ElectricPe, Lalith was program manager, successfully increasing network uptime from 60% to 75%. Earlier positions at Godrej Properties Limited involved improving customer satisfaction and net promoter scores, while an internship at The Tarzan Way included content development and social media marketing. Lalith holds an MBA in Marketing and a Bachelor's degree in Commerce, both from Sri Sathya Sai Institute of Higher Learning.