Vivek Srivastava

Vivek Srivastava is a seasoned professional in service delivery and quality management with extensive experience across multiple organizations. Currently serving as a Senior Manager for Service Delivery and Quality at Bill Gosling Outsourcing India since March 2024, Vivek previously held the position of Senior Manager at Dealintent Inc, where the focus was on leveraging AI to enhance sales engagement. At MattsenKumar LLC, from July 2014 to September 2020, Vivek progressed from Quality Service Delivery Manager to Group Manager Service Delivery, implementing quality management practices and driving operational efficiency. Prior roles include managerial positions at Concentrix and InterGlobe Technologies, coupled with a Master in Business Administration from St. Xavier's College.