Niklas Thoben

Niklas Thoben is a seasoned professional with extensive experience in customer success and account management, currently serving as a Senior Customer Success Manager at Yorizon Cloud since 2025. Thoben has held various influential roles, including cXm Consultant at Lorenz Commerce, Team Lead for Customer Success and Account Management at LiveEO, and Key Account Manager at Deepki. With a strong background in developing customer-related processes and strategies, Thoben has effectively managed key accounts globally, implemented training programs, and collaborated with C-Level executives to enhance operational efficiencies. Prior to these positions, Thoben contributed to account management at WeWork and Houzz, where responsibilities included consulting enterprises on workplace strategies, leading project teams, and optimizing customer engagement. Thoben's academic credentials include a Master of Arts in Communication, Language, and Media Studies from Technische Universität Berlin and a Bachelor of Arts in Sociology/Psychology from the University of Kassel.