Solution Consultant

Infinite Blue (an Everbridge company) is the leading platform for resilience, business continuity and disaster recovery planning and response. We are in search of a Solution Consultant to join our expanding Professional Services team. This is a remote, home-based position that can be based anywhere in Hungary.

Please note that the working hours for this position will align with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday.    We are relentless in our pursuit of customer satisfaction in helping build, mature and maintain resilient organizations.  As a Solution Consultant, you will serve as the project lead for time-bound projects and services for existing customers and implementations for new customers with the goal of delivering high quality projects that exceed customer expectations and provide a high level of customer satisfaction, adoption, and engagement.  

What you'll do:

• Provide high quality onboarding and implementation of Infinite Blue applications to new customers.
• Lead project design, initiation, and deployment of software and support to customers.
• Collaborate with internal, external and customer teams to deliver high quality solutions.
• Implement and document customizations and configurations of the IB platforms and applications.
• Collaborate with Account Management, Product Management, App Development and other teams on delivering high value projects and services.
• Conduct root cause analysis and troubleshooting on customer issues and provide solutions.
• Provide training to customers as required to improve successful adoption.
• Document resolutions to issues to improve the team knowledge base.
• Provide feedback to Product Management, Enablement, and other teams to improve products and processes.

What you'll bring:

• 2-3 years of technical project management experience or technical customer support experience
• Strong customer service and organizational skills
• Strong problem resolution and decision-making skills
• Good troubleshooting and multi-tasking skills
• Knowledge of relational databases, HTML, JavaScript a plus
• A good listener with a proven ability to build relationships with all levels of staff
• Strong time management skills, attention to detail and outstanding follow-up skills
• Must have excellent communication skills to be able to troubleshoot effectively over the telephone while being courteous, patient, and professional
• Able to manage multiple channels of support (phone, emails, voicemail, backlog)
• Must be dependable with a high sense of urgency