Rishav Kumar is a Senior Analyst at Everest Group since October 2022, specializing in Customer Experience Management (CXM) and providing strategic insights to service providers and enterprises. Prior experience includes serving as Operations Manager at Genpact from May 2021 to September 2022, where oversight of Digital Operations for a US-Canadian Bank was key. Prior roles involved a summer internship at Cipla Health Ltd focusing on brand development on Amazon, co-founding PooRvash Services Pvt. Ltd. as a Business Development Manager, and early career experiences as a Trainee Decision Scientist at Mu Sigma Inc. and Summer Trainee at Indian Railways. Rishav holds an MBA in Strategy & Operations from the Indian Institute of Management Udaipur and a B.Tech in Mechanical Engineering from the National Institute of Technology, Patna.
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