Joanna Mercer

Joanna Mercer is a seasoned professional in the insurance and claims management sector, currently serving as the Head of Claims at Everest since December 2023. Prior to this role, Joanna held significant positions at Allianz Global Corporate & Specialty (AGCS), including Regional Head of Claims for the Pacific from October 2019 to November 2023 and Head of Product Development and Compliance from July 2012 to October 2019. Joanna's earlier experience includes roles as a Senior Claims Specialist in Financial Lines at Chubb, a Senior Associate at Minter Ellison Lawyers, and a Claims Specialist at Zurich Professional. Joanna's extensive background combines expertise in claims management, product development, and legal advisory.