Rachel Ngu

Rachel Ngu has a diverse work experience spanning various industries and roles. Rachel is currently working as the Director of Enterprise Account Management at EVERFI, starting in August 2021. Prior to this, Rachel worked at adMarketplace as a Senior Enterprise Account Manager, an Enterprise Account Manager, and a Campaign Analytics Manager. In these roles, they successfully managed client communication and strategy, identified growth opportunities, and analyzed data trends to drive revenue growth and client retention.

Rachel also has experience in client success and account management at Mommy Nearest, where they served as the Director of Client Success and a Senior Account Manager. In these roles, they developed strategies for client onboarding, success, and growth, prioritized client feedback for product improvements, and implemented NPS surveys to measure customer health and boost retention.

Earlier in their career, Rachel worked at Mighty.com as an Account/Customer Success Manager, an Inside Sales (Case Operations) Team Lead, a Sales Development Representative, and a Market Response Representative. In these roles, they consistently exceeded sales targets, managed client accounts, created customer training materials, and built relationships with law firms and clients.

Rachel also gained experience as an Analyst Aide at Con Edison, where they managed customer inquiries and wrote responses to escalated inquiries, and as a New Student Orientation Leader at Columbia University. Rachel served as a research assistant at the Department of Sociology at Columbia University, a community advocate at Harlem Seeds, and a resource development intern at the Center for Urban Community Services. Additionally, Rachel worked as a research intern at North Shore-LIJ Health System, where they collaborated with researchers on healthcare communication optimization projects.

Overall, Rachel Ngu has demonstrated a successful track record in account management, client success, sales, and research roles in various industries.

Rachel Ngu attended Columbia University from 2011 to 2015, where they obtained a Bachelor of Arts (B.A.) degree in Sociology and Business Management. In addition to their formal education, they have also earned additional certifications in fields such as Managing Big Data with MySQL from Coursera in November 2017 and the Google Ads Search Certification from Google in May 2021.