Carlo Cristiano

Carlo Cristiano is an experienced Information Technology professional with a robust background in team leadership, systems administration, and user support. Currently serving as the Information Technology Service Desk Team Lead at Seattle Goodwill Industries since December 2019, Carlo manages a team of service desk technicians, optimizes operations to enhance efficiency, and ensures IT support for senior leadership. Previous roles include Field Services Engineer and Office 365 Administrator, where Carlo demonstrated expertise in deploying and managing IT systems, conducting audits, and overseeing migrations to cloud platforms. Proficient in managing Active Directory, M365, and various hardware and software systems, Carlo has a proven track record of reducing costs and improving service delivery across multiple organizations and has a degree from Coventry University.