Joshua Lyman, CMCP

Joshua Lyman, CMCP, has a comprehensive work experience in the mortgage industry. Joshua has held various roles in companies such as Evergreen Home Loans, the Arizona Attorney General's Office, Promontory Financial Group (an IBM Company), Citi, Quicken Loans, and Option One/H&R Block Mortgage.

In their most recent role as Director of Loan Servicing Compliance, Quality Control Risk Management at Evergreen Home Loans, they successfully developed an in-house servicing compliance department and implemented a quality control audit program. Joshua also managed vendor oversight and compliance and created a Compliance Management System and State and Federal regulatory compliance policies.

Prior to that, Joshua worked at the Arizona Attorney General's Office as a Consumer Protection Program Manager. In this role, they oversaw the Financial Institution Complaints and National Mortgage Settlement Teams, ensuring compliance with consumer fraud and Federal consumer financial laws. Joshua also resolved consumer complaints in coordination with state regulatory agencies and reported non-compliance trends to national monitors.

At Promontory Financial Group, Joshua served as a QA Manager and Analyst, leading auditors and analysts on the Government Complaints Team for a national foreclosure review. Joshua also provided consultation to banking institutions on risk management and complaint resolution controls.

During their time at Citi, Joshua was a Short Sale Project Manager, where they managed and closed portfolios of short sales accounts in compliance with federal mortgage assistance programs. Joshua reviewed risk and collateral assessments and collected and analyzed documentation to ensure compliance with government regulations.

Joshua began their career at Quicken Loans as a Mortgage Banker, originating and processing mortgage loans in a fast-paced call center environment. Joshua evaluated clients through underwriting matrices to determine suitable loan products.

Prior to Quicken Loans, Joshua held multiple positions at Option One/H&R Block Mortgage, including Sales Team Leader. Joshua created and implemented policies and procedures for a new sales division and assisted customers in refinancing and loan modifications.

Overall, Joshua Lyman, CMCP, has demonstrated strong expertise in loan servicing compliance, quality control, consumer protection, risk management, and sales in the mortgage industry.

Joshua Lyman attended California State University, Fullerton from 1996 to 2001. During their time at the university, they focused on studying Accounting and Finance. After completing their education, Joshua obtained certifications in the field. In May 2019, they became a Certified Mortgage Compliance Professional through the Mortgage Bankers Association. Joshua also holds a Life and Health Insurance License from the Nevada Division of Insurance. Information regarding the National Mortgage Licensing System (NMLS) certification is not available.