EverHelp
Ruslana Dubchak is a skilled integration management lead currently at EverHelp, specializing in launching support functions for new products and enhancing customer experience. With prior experience as the head of lead research at Belkins, managing an 80-person team and optimizing operational processes, Ruslana has a strong background in KPI implementation and resource management. Previously, as a product manager at Uvoteam, Ruslana developed product strategies, aligned customer experience with business goals, and fostered cross-team communication. Additional roles include overseeing customer support departments and teaching English at Broadway English School. Ruslana holds a master’s degree in Ukrainian Language and Literature from Kyiv National Linguistics University.
This person is not in any teams
This person is not in any offices
EverHelp
Customer service outsourcing team with a data-driven approach 🌟 EverHelp is an industry-leading provider of customer service solutions. Our dedicated team members are committed to empowering businesses to provide remarkable customer service 💜🧡 Our mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. We serve as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. Our vision is to create meaningful connections between companies and their customers 🤝 Our customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. Our coworkers have expertise in various industries, from startups to SaaS companies. Our services include: 🚀 Customer Support Operations 🚀 Back Office Support 🚀 Mobile App Support 🚀 Technical Support 🚀 Sales Support We provide our customers with comprehensive support solutions that address their needs and go above and beyond their expectations 🚀