Joshua Guillen

Joshua Guillen is an experienced IT professional with a diverse background in compliance support and helpdesk operations. Currently serving as Compliance Product Support Manager at Everi Holdings Inc. since August 2019, Joshua has demonstrated expertise in software problem resolution and customer support. Prior roles include Helpdesk Supervisor/Incident Manager at Station Casinos, where Joshua developed Service Level Agreements and established policies for issue management, and Level 2 Technician at Clearwire, responsible for network monitoring and team leadership. Joshua holds a Bachelor of Engineering degree in Electrical, Electronic, and Communications Engineering Technology from ITT Technical Institute and an Associate's degree in Computer and Information Systems Security from Heritage College-Denver.