Everise
Mithun Bhardwaj serves as a Workforce Management Specialist at Everise since June 2023, focusing on shift-wise attendance tracking, queue management, and performance reporting, while optimizing schedules and managing agent breaks and training. Prior experience spans nearly nine years at Concentrix, where Mithun held positions including Lead Reporting Analyst and Senior Real Time Analyst, responsible for report publishing, data analysis, and real-time monitoring. Mithun also has a background as a Customer Service Representative, with early experience in an Amazon process. Educational qualifications include a Bachelor of Arts in Political Science and Government from Delhi University.
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Everise
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Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle.