Shashank Gupta

Shashank Gupta is a seasoned professional with over 20 years of experience in the Contact Center/BPO industry, specializing in Call Center Management, Business Analytics, and Financial Planning & Analysis. They held various roles including Director of Financial Planning and Analysis at C3/CustomerContactChannels, Inc. and Senior Director of Financial Planning and Analysis at TaskUs, where they currently work. Shashank also served as Global Head of Workforce Management at Ocwen Financial Corporation and Senior Manager of Financial Planning Analysis at Teleperformance, USA. They hold an MBA in Finance and Marketing from the Institute of Management Technology, Ghaziabad, and a B.B.A. from Jiwaji University.