Emily T.

Emily T. has extensive experience in customer experience and support roles across several leading companies. Currently at Everlaw since October 2020, Emily T. focuses on enhancing customer interactions. Previously, at Airbnb from February 2019 to April 2020, significant contributions were made to strategic revenue management programs, achieving 20% month-over-month growth. From October 2016 to February 2019, Emily T. served as a Support Specialist at TuneIn, coordinating training for remote teams and addressing compliance issues. Early roles included Community Support Specialist at Instacart, managing high volumes of customer interactions, and Operations Associate at Postmates, ensuring delivery quality and resolving customer issues. Emily T. holds a Bachelor of Arts in Media Studies from the University of San Francisco.