Susan Rober has extensive experience in the fields of project management, telephony strategy, and technical support, currently serving as a Senior Consultant for Telephony Strategy and Support at Eversource Energy since November 2014. Rober's expertise includes managing high-volume technical call centers, improving business processes, and delivering exceptional customer experiences. Previous roles include Project Manager and Executive Assistant, demonstrating strong organizational and analytical skills. With a background that includes significant positions at National Grid and Verizon, Rober has a proven track record of implementing IT support and managing customer service teams effectively. Rober earned a Bachelor's degree from Suffolk University.
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