Ionut Toia is an experienced Capacity Manager currently employed at EveryMatrix, where responsibilities include ensuring adequate service capacity, maintaining a Capacity Plan, and conducting performance testing for IT services. Prior experience includes roles as a Capacity Planning Specialist at Vodafone, leading capacity planning activities to optimize operational efficiency, and as a Workforce Analyst at both 3-BG and Amazon, focusing on workforce metrics, forecasting, and staffing models. Ionut has a strong foundation in workforce management from earlier positions at Concentrix and CGS, combining analytical skills with customer care expertise. Ionut holds a Master's degree and a Bachelor's degree in Economics from Universitatea Româno-Americană din București, alongside a high school diploma in Philology.
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