Delphine Gerno

Delphine Gerno is an experienced professional with a diverse background in project management, CRM consulting, and teaching. Currently serving as Chef de Projet Salesforce at EdifiXio since September 2019, Delphine has also held roles such as Consultante CRM Salesforce at Devenez, le Reskilling by Fitec, and Professeur des écoles in the education sector. With various certifications including Salesforce Administrator ADX 201 and PSPO Product Owner, Delphine specializes in Salesforce functionality, social CRM, project management methodologies such as SCRUM, and design thinking. Previous positions involved significant responsibilities in fund collection for France Alzheimer, client management at Excel, and project coordination at TBWA\FRANCE. Delphine holds a Master’s degree in Marketing and Communication from Université Paris Dauphine - PSL and has enhanced expertise through ongoing education with Salesforce.