Jean-François Pouliotte

Jean-François Pouliotte has a diverse and extensive work experience in various companies and roles. In 2000, they started their career as a Software Developer at Eftia OSS Solutions. From 2004 to 2011, Jean-François worked at dna13, a B2B SaaS start-up, where they held several roles including Senior Solutions Architect, Director of Professional Services and Support, and Client Services Manager. During their time at dna13, they led implementation projects, managed product support teams, and implemented customer success management practices.

In 2011, Jean-François joined CNW Group/PR Newswire as the Director of Professional Services and Support, leading support, services, and customer success management teams for the MediaVantage product. Jean-François also played a key role in merging two client services teams and building a specialized media services team for Fortune 500 companies. Jean-François briefly served as the Director of Product Management at CNW Group/PR Newswire from 2012 to 2013.

In 2015, Jean-François joined Assent Compliance Inc as the Director of Customer Success, where they established customer success, support, and services organizations. Jean-François implemented Zendesk as the product support ticketing system and introduced SaaS metrics and customer success best practices. Jean-François was later promoted to the role of VP of Customer Success and managed the post-sales support and services team, growing it from 25 to over 250 people. During their time at Assent Compliance, the company experienced significant growth year over year.

Most recently, in 2020, Jean-François joined DistillerSR as the VP of Customer Success. DistillerSR provides product solutions for conducting systematic literature reviews. Jean-François is responsible for managing customer success and ensuring efficient reviews for their diverse customer base.

Overall, Jean-François Pouliotte has a strong background in customer success management, support, and services, with experience in scaling teams and implementing best practices in SaaS companies.

Jean-François Pouliotte began their education at Dalhousie University in 1990, where they pursued a Bachelor's degree in History. Jean-François later transferred to McGill University, where they completed their Bachelor's degree in History and Political Science in 1994. In 1994, Pouliotte continued their studies at UQAM | Université du Québec à Montréal, earning a Master's degree in Canadian Military History between 1994 and 1996. Pouliotte then attended CDI College from 1998 to 1999, where they obtained a degree in Software as a Programmer Analyst.