Melanie Wexler

Melanie Wexler has extensive experience in customer operations and service management, currently serving as the Head of Customer Operations at Eviivo since August 2009, where management and development of the end-to-end customer experience for 4.8K SME accommodation businesses in the UK is a primary focus. Prior to this, Melanie held the position of Customer Support Manager at Eviivo, overseeing customer support for 4.5K SME accommodation businesses. Additional experience includes a role as Project & Interim Manager in service and process development, along with various positions at Whitbread Hotels & Restaurants, TUI UK, and Thomson Travel Group, demonstrating a strong background in customer experience enhancement, operational process improvement, and brand standards development.