Angelo Oliveri del Castillo serves as the Customer Care Team Leader at Konvergence since November 2022 and has been with Evolution Gaming since November 2013, holding roles including Customer Support Team Leader, Senior Italian Customer Support, Service Desk Specialist, Italian Inspector, and Live Support. In these roles, Angelo has demonstrated expertise in team performance appraisal, training and mentoring new staff, conflict resolution, and administering schedules. Responsibilities also include monitoring chat and operator requests, assessing chat quality, handling complex cases, and ensuring adherence to company standards for game presenters.
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