Francis Ebong

Francis Ebong serves as the Chief Service Experience Officer at PayPal since May 2024, focusing on democratizing financial services and enhancing user accessibility. Concurrently, Francis holds multiple board and advisory roles, including positions at Arch Capital Group Ltd., Evolved By Nature, and Operator Collective. Previous leadership experience includes serving as Managing Director at Google X, where Francis co-led significant projects, and Director of Global Operations & Partnerships at Facebook. Additional roles include Head of Operations at Postmates and Global Business Operations at Apple. Francis possesses a B.S. in General Science from the United States Naval Academy and an MBA from The George Washington University School of Business.