Carlos Duque

Carlos Duque has extensive experience in customer service management, currently serving as Head of Customer Service at Evonik since August 2014. In this role, Carlos oversees 22 Customer Service Representatives across three business lines and has successfully managed personnel relocations and acquisitions, facilitating team integration with systems such as SAP. Prior to this position, Carlos held various roles at Evonik, including Customer Service Supervisor, Team Leader, and Product Coordinator, where responsibilities included optimizing service processes, ensuring timely product shipment, and conducting sales analysis. Carlos is pursuing a Bachelor’s Degree in Business Administration and holds an Associate’s Degree in Business Management from the University of Phoenix.