Ronny Esquivel

Ronny Esquivel has significant experience in information technology, currently serving as the Information Technology Support Supervisor at Evonik since January 2021, where responsibilities include overseeing the Global Service Desk in San Jose, Costa Rica, managing a team of over ten agents, and aligning individual goals with global strategies. Prior roles include serving as an IT Incident, Problem and Change Coordinator at IBM, where Ronny prepared and tracked change requests, and contributed to incident management and troubleshooting as an Information Technology Support Engineer. Previous experience also encompasses providing technical support for Apple products at Concentrix and performing electronic technician duties for mobile phones at Ingram Micro. Ronny holds an Associate's degree in Information Technology and is pursuing a Bachelor's degree in the same field at Universidad Estatal a Distancia de Costa Rica.