Fiona McDonald is an experienced Implementation Consultant currently at SAI360 since February 2022, with prior roles as a Business Consultant and Business Analyst at ScottishPower, and as a Business Analyst under contract with CGI. Fiona has also held positions as Project Manager and Business Analyst at CalMac Ferries Limited, and worked as a self-employed contractor during a maternity leave. Notably, Fiona's career includes significant experience with Teekay Shipping, providing technical support for multiple European offices, and resolving critical customer issues as a Level 2 Thinkpad Specialist at IBM. Fiona holds a Postgraduate Diploma in IT Support from the University of the West of Scotland and is currently pursuing a Bachelor of Science degree at the University of Glasgow.