Energy and Water Ombudsman (Victoria) (EWOV)
Greyson Zhong is a Data Analyst at the Energy and Water Ombudsman (Victoria) (EWOV) since March 2024, where responsibilities include supporting complaint handling model changes and managing data for financial year reporting. Prior experience as a Reporting Analyst at Roy Morgan involved developing dashboards and executing ETL operations on data, enhancing analytical capabilities. As a Data Science Intern at the University of Melbourne, Greyson developed an interactive dashboard and transformed unstructured data into a structured format. A brief internship at FTI Consulting focused on designing algorithms to optimize energy market strategies and forecasting electricity prices. Greyson holds a Master of Data Science and a Bachelor of Science in Data Science from the University of Melbourne, and a High School Diploma from Highroad Academy in Canada.
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Energy and Water Ombudsman (Victoria) (EWOV)
Fair, Free, Impartial, Independent. EWOV investigates and resolves disputes between Victorian consumers and their energy and water companies, fairly and impartially. Opened in 1996 as Australia’s first electricity Ombudsman, EWOV is an external dispute resolution scheme operating independently on an industry-based Ombudsman model. EWOV is not a customer or industry advocate. It is not a government body or an industry regulator. It is a free service for Victorian energy and water customers. With almost two decades and over 550,000 cases handled, EWOV's experience and understanding of the energy and water industries is extensive and embedded in its processes.