Tony Garyfallou

Tony Garyfallou serves as the Insights and Improvement Manager at the Energy and Water Ombudsman (Victoria) since January 2018, with a focus on business analysis, Salesforce management, and process improvement. Previous roles at EWOV include General Manager of the Service Team and Operations Project Lead, where responsibilities spanned leadership, business performance, and stakeholder engagement. Prior to EWOV, Tony Garyfallou garnered experience at the Telecommunications Industry Ombudsman, advancing through various positions including Dispute Resolution Learning & Improvement Officer and Trainer. Additional roles include Complaint Resolution Coordinator at Telstra and Quality Associate at Stellar. Academic qualifications include a Bachelor of Arts in Sociology from Monash University, a Graduate Certificate in Dispute Resolution from Box Hill Institute, and a Certificate IV in Training and Assessment from iTFE.