Esaul Gaona

Esaul Gaona has a diverse background in the technology and customer service sectors, currently serving as IOC Team Lead and Senior Infrastructure Specialist at ExactlyIT since December 2019, following roles as a Service Desk Analyst. Prior experience includes serving as a CSC Agent at Syntax and an Analyst at T-Systems Mexico. Esaul also held customer service roles at RESCHKA Ingenieria, Teleperformance, and worked as a Sales Associate at Dezco Communications Inc., where interactive sales techniques were employed to enhance customer engagement. Educationally, Esaul studied CAD/CADD Drafting and Design Technology at Morton College.