Bogdan Miladinovic

Bogdan Miladinovic is a Service Delivery Manager and Quality Assurance Manager at ExamRoom.AI® since September 2023, where responsibilities include leading the customer service quality assurance team and managing KPI performance through the implementation of new procedures. Previously, Bogdan served as a Shift Manager, establishing a new customer service department and leading an international team. As a Customer Support Team Lead at BVP from February 2021 to September 2023, Bogdan directed a team of monitoring agents to ensure high performance and security compliance. Earlier roles included Senior Security Technology Operator and English Tutor, with earlier experience as a Sales Agent. Bogdan holds a High School Diploma in Electrical and Electronics Engineering from Electrical Engineering High School "Nikola Tesla" and attended The School of Electrical and Computer Engineering of Applied Studies.