Carla Lubrano Pires Xavier

Carla Lubrano Pires Xavier has been in the professional field since 2005, starting with a role as Technical Support for Dendrite. From 2007 to 2008, they exercised the same functions in the same company, which was then purchased by Cegedim and renamed Cegedim Dendrite Portugal. In 2009, they moved to Cegedim Relationship Management as a Customer Service Executive. In 2014, they took on the role of CRM Specialist at AstraZeneca, followed by a role as CRM Support Engineer at Microsoft in 2015. From 2016 to 2022, they worked at IQVIA as Senior Business Systems Analyst and Client Operations Lead. Currently, they are an Operations Manager at Exeevo, where their key responsibilities include ensuring best in class product quality, an exceptional customer experience in existing and future life science software technologies, process quality, functional safety, product quality, continuous improvement, quality analytics, developing team members, collaborating and planning across departments, time planning, project planning, reporting to key internal and external stakeholders, customer success, leveraging data and driving campaigns, agile/scrum/MS Dynamics, and driving project plans for successful implementations.

Carla Lubrano Pires Xavier has an extensive education history. In 1997, they completed a Graduation in Computer Science from Universidade Lusófona de Humanidades e Tecnologias. Carla then attended Cambridge School from 1994 to 1997, where they achieved a 7th Degree. In 2006 to 2007, they studied English Upper Intermediate at Instituto Português de Línguas. In 2009, they completed a DISC & SPIN course at SDO. In 2011, they completed a Project Management: Fundamentals course at Rumos. In 2013, they completed a High Performance with Neurolinguistic Programming course at I HAVE THE POWER. In 2014, they completed a Volunteer Training Action course at APCOI. In 2015, they completed a DISC - Behavior and Communication Styles course at Life Discoveries. In addition, they have obtained numerous certifications from LinkedIn and Lynda.com.