Pedro Fernandez

Pedro Fernandez is a seasoned professional with extensive experience in collections and customer service management. Currently serving as the Director of Collections at Exeter Finance since August 2017, Pedro has led high-performing teams specializing in loss recovery and customer satisfaction enhancement. Previous roles include vendor management and loss mitigation, showcasing a strong capability in operational oversight and account resolution. Prior to Exeter Finance, Pedro held the position of Customer Service Manager at Santander Consumer USA, where responsibilities included managing customer service operations and resolving complex complaints. Additionally, Pedro's background includes experience as an Independent Distributor at Flowers Foods & Subsidiaries, emphasizing relationship-building and sales strategies. Pedro holds a certification in X-Ray and EKG from Remington College-Dallas Campus.