Elyce Livingston

Elyce Livingston is an experienced professional in customer service and product management, currently serving as the Customer and Product Manager at ExKaliber since December 2015, where leadership of an offshore Customer Service and Reviews team has resulted in a consistent CSAT of 90-100% and the successful reversal of numerous negative product reviews. Prior experience includes roles as a Sr. Call Reviewer and Sr. Merchant Support Representative at Authorize.Net, where Elyce assessed agent-customer interactions and supported merchant integrations, and as a Sr. Customer Financial Services Representative at Verizon Wireless, responsible for managing delinquent accounts and negotiating payment plans.