EXL Services Ltd
Achyut Patwardhan Upadhyay possesses over 24 years of professional experience, primarily in Finance, Audit, Business Process Outsourcing, and Operational Management of Finance & Accounting processes. Currently serving as Vice President - Client Operations at EXL Services Ltd since April 2003, Achyut manages multiple customer relationships across North America, EMEA, and APAC, overseeing operations in more than 10 countries through three service delivery centers in India. Previous roles include Senior Equity Research Analyst at Dani Financial Services and Senior Finance Manager at United Ocean Ship Management Company. Achyut holds several prestigious qualifications, including Certified Management Accountant, Chartered Accountant, and Chartered Financial Analyst, along with a Bachelor of Commerce degree.
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EXL Services Ltd
Established in 1994, we provide a blend of business strategy, marketing services, behavioural change and executive coaching services and techniques to help grow the business of our clients. On the strategy and marketing side we tend to work for either blue chip companies (e.g. Diageo) or as an outsourced resource for companies that want to grow their businesses. One of our major specialisations is resort and real estate sales & marketing. Clients include Gleneagles Hotel in Scotland. Work includes strategy, database development, bespoke software provision and marketing implementation. For all our marketing activity for clients, we use Communication Cycle Management© (CCM) - the concept of developing a plan to ensure that the marketing to retain current business and gain new business is going on all the time. It helps minimise the continual need for the management in a company to be always developing new campaigns and having to work on the next marketing project. Our Behavioural Change division specialises in tailor made solutions to improve your people performance or actively correct problems - whether they relate to productivity, customer service, health, safety, or any other performance area which may be causing you concern. Over the last 12 months we have been involved in managing programmes at Siemens, SThree, Rolls Royce and many others.