Shashank Verma is currently the SVP and Global Head of Data and AI Led Front Office/CX Transformation at EXL, where they utilize data insights to enhance customer experience and promote digital transformation for large enterprises. Shashank previously served as Vice President of Technology at EXL Service, focusing on M&A integration and technology operations. Prior to that, they held leadership roles in IT service delivery at ebookers and Aviva Global Services, as well as working as a Service Delivery Manager at Microland. Their extensive experience spans various aspects of IT and change management, showcasing a strong commitment to driving organizational growth and efficiency.
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