Victor S. is a seasoned professional with extensive experience in operations management and customer service within the insurance, healthcare, and financial sectors. Currently serving as a Senior Operations Manager at EXL since February 2024, Victor specializes in insurance claims management and retirement services, focusing on optimizing client outcomes. Prior roles include Senior Operations Manager at TELUS International, where leadership was provided to a portfolio exceeding 1,000 full-time equivalents across multiple sites. As a Global Program Manager at Dexcom, Victor successfully managed a healthcare portfolio and consistently exceeded operational goals. Additional experience includes roles at transcosmos Information Systems Ltd, Ubiquity Global Services, and Ocwen Financial Corporation, demonstrating a proven ability to drive performance, enhance customer experience, and ensure compliance across diverse operational environments. Victor holds a Bachelor's degree in Information Technology from Lorma Colleges.
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