Ashlyn B.

Ashlyn B. has a diverse work experience that spans multiple fields. Ashlyn began their career as an English Second Language Teacher, working at Ink Lingua from November 2014 to May 2015, where they taught a range of classes independently and worked with students of all ages and proficiency levels. Ashlyn then worked as an English Second Language Teacher at Lacunza International House San Sebastián from September 2015 to June 2016, and at Studio Cambridge from July 2015 to August 2017.

In 2017, Ashlyn transitioned into a customer service role at Newstel GmbH, where they initially served as a Customer Service Team Leader from November 2017 to July 2018. Ashlyn then took on the role of an Account and Training Manager from August 2018 to August 2020. In this position, they handled account management, new client onboarding, and training of support teams across multiple locations. Ashlyn also spearheaded various responsibilities such as leading the affiliate network support team and managing external quality management services.

Most recently, Ashlyn worked at Tomorrow as a Customer Service Representative from August 2020 to May 2023, before joining exmox GmbH in June 2023 as a Support Team Lead.

Ashlyn B. completed their Master's degree in Sustainability Science and Policy from Maastricht University in 2017. Prior to that, they obtained a Bachelor of Science degree in Sociology and Philosophy from the University of Bristol, where they studied from 2011 to 2014. In addition to their formal education, they have also obtained certifications such as Freshdesk Product Expert for Admins from Freshworks and Certified Conversation Designer from Conversational Academy. Ashlyn also holds a Teaching English as a Foreign Language (TEFL) certification from Trinity College London, which they achieved in 2014.