Adelaide Maima

Adelaide Maima is an accomplished professional with extensive experience in customer support and training. Currently serving as a Regional Operations Trainer at Exness since August 2021, Adelaide manages onboarding training for new hires and supervises their performance. Previous roles at Exness include Customer Support Specialist and Customer Support Executive, where responsibilities encompassed handling inquiries from high-value clients and analyzing processes for system improvements. Prior experience includes serving as a Customer Care Representative at Mozzart, a Customer Care and Marketing Agent for Barclays Timiza at CCI Kenya, and a PR and Social Media Assistant at the Kenya Society for the Blind. Adelaide holds a Bachelor's degree in Communication and Media Studies from Daystar University, obtained in 2018.