Pooria Parsi

Pooria Parsi has a diverse range of work experience in various roles and industries. Pooria'smost recent position was as a Chatbot Developer at Exness, where they collaborated with different teams to create conversational AI experiences for solving customer needs. Prior to that, Pooria worked as a Global Team Leader - Customer Support at Exness, where they managed a team and ensured excellent customer support. Pooria also worked as a Customer Support Executive at Exness. In addition, Pooria has experience as an IT Application Support Developer at Centre for Content Creation, where they were involved in project planning and delivery, troubleshooting, and data analysis. Pooria also worked as a Front-end Web Developer intern at Ecart Services Malaysia SDN. BHD (LAZADA) and as a SAP Training and Help Desk intern at SapuraKencana Petroleum Berhad, where they gained experience in SAP and ABAP programming, help desk system redesign, and data analysis.

Pooria Parsi attended Multimedia University from 2009 to 2013, where they obtained a B.IT (Hons) degree in Information Systems Engineering. In addition to their degree, Pooria has obtained several certifications including Contact Center Coaching, Contact Center Fundamentals, People Management, The Power of Metrics and Data, Sharpening Your Business Writing Skills, Managing Customer Experience, Managers Development Programme, CCNA Exploration: Routing Protocols and Concepts, and CCNA Exploration: Network Fundamentals. These certifications were obtained from institutions such as ICMI, Guest Group, Leaderonomics, and Cisco, with the most recent certification being obtained in September 2019.