Satyam Tiwari

Satyam Tiwari is an experienced professional currently serving as an Associate at EXO Edge since June 2023. Prior to this role, Satyam was with Teleperformance from September 2020 to June 2023, where Satyam held positions as Team Lead Operations, Subject Matter Expert, and Customer Service Associate. As a Team Lead, responsibilities included training, feedback, coaching, and performance management to achieve individual and team KPIs, while coordinating with workforce management. In the role of Subject Matter Expert, Satyam assisted team leads and supported customer service associates in issue resolution and training. Satyam's career began as a Customer Service Associate, handling customer inquiries and troubleshooting technical issues. Satyam holds a Bachelor of Engineering degree in Civil Engineering from Chandigarh University, completed in 2018.