Ivonne Gonzalez

Ivonne Gonzalez is a Business Intelligence Analyst at Exoticca since May 2022, where data models were scaled using SQL and dbt, transforming Salesforce data into actionable insights for Contact Center and Operations teams. Ivonne designed over 20 executive dashboards in Looker and Data Studio, contributing to leadership decisions on budget and customer experience strategy. Previously, as a Customer Success Manager at Exoticca, Ivonne launched a global night-shift operation, significantly improving customer satisfaction and reducing escalations. Other roles include Sales Manager at papernest, Sales and Quality Lead at GoDaddy, Web Designer at Ivotsweb, and Travel Customer Experience Specialist at Airbnb, all demonstrating a strong track record in sales, customer service, and team development. Ivonne holds an Associate's degree in Software Development from iLERNA and is pursuing a University Diploma in Advanced Programming at UCAM Universidad Católica San Antonio de Murcia.