Dave McMahon

Dave McMahon is a seasoned professional in customer experience and operations optimisation, currently serving as Senior Manager of Global Quality Programs at Expedia Group since January 2023. Previously, McMahon held various leadership roles at NewDay, including Head of Optimisation and Senior Manager of Operations Optimisation, where key contributions included driving end-to-end customer journey management and chairing customer governance forums. At npower, McMahon was instrumental in the Smart metering programme, focusing on customer journey design and KPI improvements, and represented the company at industry conferences. McMahon began a career at British Gas, evolving from Customer Service Advisor to Process Design Manager, implementing transformational processes derived from customer insights. McMahon holds a BSc in Sound Technology from Leeds Beckett University.