Naman Arora

Naman Arora has extensive experience in customer service management specializing in escalations and resolutions within the travel industry. Currently employed at Expedia Group since May 2021, Naman has held multiple roles, including Traveler Service Manager, where responsibilities included handling 90% of escalations swiftly, managing operational efficiencies, and conducting quartile management to enhance team performance. Previous roles at Expedia Group involved supporting global escalation online workstreams and maintaining high service levels. Naman also has experience at IGT Solutions as a Process Associate, and at Flightsbank LLC in various customer service capacities. Naman holds a Bachelor of Commerce degree from IEC University and has additional qualifications in tourism and English language studies.