MA

Med Rabii BEN AMMAR

Customer Care Manager at Expensya

Med Rabii BEN AMMAR has a diverse work experience spanning multiple companies and roles. Med Rabii started their career in 2011 as a Chef de projet développement web at Mondial Call Center, where they managed projects, led a team of developers, and created customized CRM solutions. In 2012, they founded SU Prometheus and served as the General Manager, overseeing administrative tasks, project management, and client relations. Med Rabii then transitioned to Yokay International Services as a Coordinateur projet/marketing, where they worked on coordinating projects and marketing activities. Med Rabii BEN AMMAR later joined ZARA HOME as a Directeur magasin, taking responsibility for profit development, merchandising, staff recruitment and supervision, budgeting, and store operations. Med Rabii then worked at Hewlett Packard Enterprise as a Senior Information Technology Support Analyst, analyzing IT systems and infrastructure, diagnosing issues, and planning project timelines. Currently, they are working at Expensya as a Customer Care Manager, overseeing support and bug resolution for the Expensya application, reporting customer feedback, and conducting product demonstrations. Med Rabii BEN AMMAR's work experience demonstrates a strong background in project management, IT support, and customer care.

Med Rabii BEN AMMAR has a diverse education history. In 2005, they obtained their Baccalauréat in Science et technologie du tertiaire, specializing in "action & communication commerciale" from Lycée français Gustave Flaubert. Following that, they pursued their studies at the Institut supérieur des arts du multimédia (ISAMM) and completed their Licence in Communication numérique et média / multimédia in 2008. Later, they attended Institut Maghrébin des Sciences Économiques et de Technologie and achieved a BTS degree in développement sur internet in 2011.

Apart from their formal education, Med Rabii BEN AMMAR has also obtained several certifications. Med Rabii completed a series of courses on LinkedIn, including "Les fondements de la gestion de projet," "Les fondements de la gestion de projet: La communication," "Les fondements de la gestion de projet: Les budgets," "Les fondements de la gestion de projet: Les équipes," "Les fondements de la gestion de projet: Les risques," "Les fondements de la gestion de projet: L'intégration," "Les fondements de la gestion de projet: Les acteurs," "Les fondements de la gestion de projet: La qualité," "Les fondements de la gestion de projet: Le changement," "Gérer des plannings de projet," and "L'essentiel de Project 2019 et Project Online (2019/365)." Med Rabii obtained these certifications between 2021 and 2022 to enhance their skills in project management. Additionally, they completed the certification "Devenir chef / cheffe de projet" from LinkedIn in May 2022, further demonstrating their commitment to professional development.

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Previous companies

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Timeline

  • Customer Care Manager

    September, 2022 - present

  • Customer Care Specialist

    June, 2020

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