Emma Wardle currently serves as the Head of Customer Operations for Consumer Services UK&I at Experian, a position held since November 2023. Previously, Emma garnered extensive experience at Capital One, where roles included Senior Director of UK and Supplier Operations and Director of Operations, overseeing customer service, fraud, collections, and complaints operations in the UK and offshore. Other notable positions at Capital One encompassed Director of Customer Service and Complaints, and Director, Customer Experience, focusing on enhancing customer service and implementing customer experience programs. Emma's career began at Capital One Bank (Europe) plc, progressing through roles such as Senior Compliance Manager and Risk Manager, ensuring compliant sales processes and delivering quality customer experiences. Emma holds a Bachelor of Science (BSc) in Management Sciences from the University of Warwick - Warwick Business School, earned from 1990 to 1993.
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