Tanya Thomas

Tanya Thomas, CCXP, serves as Vice President of Customer Experience Management & UX Design at Experian since August 2017, where responsibilities include overseeing Client Experience Strategy, Voice of Customer & Insights, Client Experience Communications, and User Experience Design aimed at enhancing healthcare experiences. Prior roles at Experian include Senior Director and Director of Customer & Employee Experience, during which Tanya significantly increased customer insights and established Voice of the Customer programs. Additional experience includes leadership positions at Customer Experience Professionals Association, Experian Consumer Services, Happy Money, ifm, Nordstrom, and a Disney College Program Internship. Tanya holds a Bachelor of Arts Degree in Communications from Chapman University.