Experience Activation / CXT Partners
Mary Lolich, MBA, is a seasoned professional in customer experience with extensive expertise spanning various roles in multiple organizations since 2002. Currently serving as a Senior CX Consultant at Experience Activation since January 2023, Mary has previously held significant positions, including Director of Account Management and Customer Experience Manager, where the focus was on delivering optimal solutions in sectors such as manufacturing, health and wellness, and business services. With experience as a CX Consultant at Clarivate and CustomersFirst Now, Mary contributed to implementing effective customer experience programs using data analytics and strategic mapping. Mary also served as Senior Manager of Business Development at Amerilab Technologies, leading client accounts and managing product development, while earlier roles included directing consulting efforts at Experience Engineering and working on innovative projects at Lifetouch. Academically, Mary holds an MBA in Marketing from the University of St. Thomas and a BS in Packaging from Michigan State University.
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Experience Activation / CXT Partners
A Minneapolis-based Customer-Centric Business Advisory firm utilizing a proprietary Integrated Value Creation model to deliver accelerated business and financial performance. We specialize in helping companies eliminate performance gaps and create sustainable customer and stakeholder value by mobilizing a customer-centered culture to drive growth, retention, and profitability. We translate experience management thought and expertise into business strategy, targeted action, and performance acceleration by leveraging AI-driven Data Analytics, converting analytics into Strategic Insights, mobilizing insights into Targeted Solutions, and partnering and monitoring formal organization Execution. Here is what some of our customers had to say: “We know it is important to improve our customers’ end-to-end experience. The CX consulting team helped us clearly understand our customers’ moments of truth and pain points. We were able to take actions that were high impact and will make a difference in our customers’ experience with us.” -Chief Strategy Officer, Global Data Analytics Company "The CX consulting team was key in our ability to identify the challenges, gaps and pain points of our business and, in turn, translated those into consumable areas of improvement. They understood our industry and were able to translate that knowledge into efficiency recommendations and generating ideas. They were extremely easy to partner with and remained flexible as our needs shifted." -Customer Experience Manager, Healthcare Solutions Provider