Ramona Aubry

Ramona Aubry has a diverse and extensive work experience. Ramona is currently the Head of Customer Success for North America at expert.ai, a role they have held since December 2021. Prior to this, they worked at expert.ai as the Director of Customer Success starting from January 2018. From January 2016 to December 2017, they served as the Director of Sales Engineering at expert.ai.

Before joining expert.ai, Ramona worked at Temis Inc. as the Director of Sales Engineering from January 2015 to December 2015. In this role, they demonstrated excellent leadership skills in customer meetings, provided technical support to customers, and worked closely with the Product Engineering team to design and implement solutions. Ramona also gained experience in managing projects with multiple milestones and had strong communication skills.

Prior to their role at Temis Inc., Ramona worked as a Sales Engineer at Temis Inc. from April 2013 to December 2014. Ramona was responsible for providing estimates, supporting the sales organization, and analyzing clients' technical requirements.

Ramona's career began at Temis S.A. in 2008, where they initially worked as a Computational Linguist from November 2008 to February 2011. Ramona then became a Principal Solutions Consultant from February 2011 to March 2013.

Ramona also has research experience as a Researcher at Université Sorbonne Paris Nord from January 2006 to October 2008. Their research focused on the semantic description of causative relationships in French.

Overall, Ramona Aubry has demonstrated expertise in customer success, sales engineering, computational linguistics, and research throughout their career.

Ramona Aubry holds a PhD in Computational Linguistics from Université Paris 13, completed in 2007. In 2022, they obtained a Master of Business Administration (MBA) with a focus on Marketing/Marketing Management from the University of Maryland - Robert H. Smith School of Business. Additionally, Ramona has earned several certifications, including Certified Autoimmune Holistic Nutrition Specialist from AFPA American Fitness Professionals & Associates in 2023, and Certified Customer Success Manager (CCSM) Levels 3 and 4 from SuccessHACKER in 2023. Ramona has also obtained certifications in Customer Success Manager (CCSM) Levels 1 and 2 from Practical CSM in 2021, and a PhD in Computational Linguistics from Université Sorbonne Paris Nord in 2007.