Sudesh Kumar

Sudesh Kumar has over 19 years of experience in operations and customer service management across various organizations, including ExpertCallers and iSON Xperiences Ltd, where roles as Operations Manager involved strategic planning and implementation of operational standards. Previous positions include Customer Service Lead at DishTV, Assistant Manager at Aegis and Firstsource, and Team Lead at Flipkart.com and Spice BPO, demonstrating expertise in performance management, client interaction, and team leadership. Sudesh Kumar possesses strong skills in operational strategy, escalation management, training, and quality assurance, with a foundational education in Computer Science from Baldwins Methodist College.