ExpertCallers
Sudesh Kumar has over 19 years of experience in operations and customer service management across various organizations, including ExpertCallers and iSON Xperiences Ltd, where roles as Operations Manager involved strategic planning and implementation of operational standards. Previous positions include Customer Service Lead at DishTV, Assistant Manager at Aegis and Firstsource, and Team Lead at Flipkart.com and Spice BPO, demonstrating expertise in performance management, client interaction, and team leadership. Sudesh Kumar possesses strong skills in operational strategy, escalation management, training, and quality assurance, with a foundational education in Computer Science from Baldwins Methodist College.
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ExpertCallers
ExpertCallers (a division of Flatworld Solutions) is a global consulting and outsourcing company, with a wealth of experience in providing operational and strategic excellence to call center businesses around the world. We began our journey way back in 2002, and have, over the years, grown and diversified our services to provide value-added support to over 5400 businesses across 45 countries from 8 global delivery centers. We are happy to announce that now we are ISO / IEC 27001 : 2013 certified. Cert. Number: ISM2018300